Battery level does not work correctly.

[VlaDi4eKK]

Battery level does not work correctly.

The laptop can show the charge level of 100% for a week and turn off abruptly. If you connect the charger a few days may show 0% charge.

HP Support assistant recommends that you contact a service center because it cannot identify the battery.

Sometimes everything works fine, but it is very rare. 3-7 days can be the same charge indicator, reset arbitrarily.

I have installed ubuntu 18.04 battery there behaves the same as on Windows 10. Drivers updated, BIOS too, nothing helps.

Took the laptop to the store passed under warranty for repair. A week back, reinstalled Windows, deleting all my data, in the conclusion have written, what problems were encountered. I refused their conclusion and asked to check again, because right in front of me the charge level was 100%, and after 20 minutes changed dramatically to 93%.

What am I to do? Is it a hardware problem?

[Photoray002]

Hello @VlaDi4eKK 

It certainly sounds like a hardware issue if its as you say.

Are you still under warranty now?

If so, I would contact HP support via the website and speak to an agent.

Im assuming you have not gone through that route yet?

Contact HP Worldwide | HP® Official Site

[VlaDi4eKK]

Hello @Photoray002!

I contacted technical support about 2 months ago. The operator said that the problem is likely hardware. He was asked to do a diagnostic on the battery using HP Support Assistant. Battery test showed that the battery is faulty.  At that time, I have not been able to carry the laptop in for repair, because I'm working on it.

A week ago, I took a leave of absence for repairs. Took it to the service center and a week later I was refused repair, because in fact the service center could not detect the fault. I have doubts in their methods of diagnosis of battery, because according to the documents from the store in the SC laptop was 2-3 days.

I think that diagnosis was conducted using the same utility HP Support Assistant, but there is not always a malfunction is detected, sometimes this utility was written about a good condition battery, although at this point, the system display indicated the battery level is 50-60% for the past 3-4 days. Sometimes it was possible to reset the state of charge if you disconnect the battery contacts from the motherboard. But this decision will not suit anyone.

The laptop I have a warranty, there is a problem with the purchase. The fact that the warranty ends at the end of the month and I'm worried that the fault will not be corrected. I'm a programmer and use a laptop to work, I'm good at Troubleshooting.

On the laptop I several times sent reports through the HP utility, and in the service center write to me that everything is normal.

What should I do and where to apply?

Is it possible to access your reports to show proof of a malfunction in the service center?

[Photoray002]

This is a peer to peer forum. All I can do is ask the admins to have a Rep contact you.

They will do so during the business week most likely.

[rick-s]

@VlaDi4eKK

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

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