Battery life and speaker problem

[jmagdalinos]

Hello everyone!

I bought this Omen 15 laptop two weeks ago. Although all the reviews mention a 3-5 hour battery life for basic operations (web browsing, MS Office etc), I can only manage 1.5 hours. I have tried changing the power plan, turning off the keyboard backlighting, disconnecting all external devices and lowering the screen brightness, I have also checked the battery with the HP Support Assistant and through the UEFI utility and the results are "ok".

Furthermore, I have noticed that sometimes the right speaker's volume is lower than the left one's. After a while it returns to normal. If I plug in my headphones while this happens, the sound is normal on both channels through my headphones.

Any suggestions please?

Thanks in advance,

John

[A4Apollo]

Hi! @jmagdalinos, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have battery and audio issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Please provide the product number of your PC to assist you better.

However, when you start using your laptop the life of the battery starts decreasing.
 

Also, As you know that the battery is consumable part everyday usage makes the battery decrease its shelf life.

Eg: A battery on a smartphone decreases over a period of time. The same way the life of the laptop battery decreases over a period of time.

To increase the battery life on your laptop try the steps recommended below.

Make sure no applications are running in the background.

You can check the applications running in the background by going to task manager on your PC.

 
Try updating BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant. Click Here

Also, try calibrating the battery on your laptop and check if it helps.

Refer this article to know more information about calibrating the battery. Click Here 

Try running a battery check on your laptop and check if the battery is functioning correctly.

Refer this article to know how to run a battery test and calibration on your laptop.

Battery cycle life is the total number of discharge-charge cycles (Figure 1) a battery yields before it can no longer hold a useful amount of charge. Estimating the cycle life of a rechargeable Li-Ion battery is difficult because cycle life is affected by the average operating temperature of the battery and its energy discharge rate.
Basically, higher temperatures and higher energy discharge rates decrease battery cycle life. The operating temperature of the battery depends on the air temperature as well as the heat generated by the notebook itself and by its immediate environment, such as a docking station. The energy discharge (drainage) rate depends on the type of applications running on the notebook and by its power management settings.
For example, running compute-intensive applications such as CAD, gaming, and DVD movies drains the battery faster and decreases its cycle life more than running word processing applications.

Also, refer this document to understand more about lithium-ion batteries.

Let me know if this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jmagdalinos]

Hello,

The battery issue disappeared after the latest Windows Update.

However, the sound issue persists. I have updated the BIOS and drivers and Windows is fully updated.

Any suggestions?

[A4Apollo]

@jmagdalinos, Thanks for writing back to us.

I appriciate your efforts for trying out the steps.

As you mentioned after the windows update the battery issue got resolved and you still have audio issues.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Also, uninstall the audio drivers from device manager and install the latest audio driver on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!