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‎11-01-2020 12:12 AM

HP Recommended
Product: Pavilion gaming 15-ec1024AX
Operating System: Microsoft Windows 10 (64-bit)

It's been 3 months since I purchased this laptop and for first 2 months in terms of battery it was working perfectly giving me battery backup of around 5 hours and more , but for month its been happening I dont know why but battery's now giving me 1.5 hours max , don't know whether its a driver issue or hardware issue, very concerned about this situation , requesting for assistance

 

1 REPLY 1

‎11-02-2020 12:46 PM

HP Recommended

Have you run the battery diagnostics? Also, you might check the physical condition of your battery by removing the back cover to see if it is swollen or otherwise deformed.  good luck

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