Battery on my HP Omen

[Morten0703]

Hi.

I have a problem with my Omen battery. It can´t charge but my charger is working fine. I can see it's plugged in but it wont charge. Can i fix it in my system? Is it a computer fail, or is it the battery dead or what? Thanks for the help

[Jay_G24]

Hi @Morten0703,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, let's first test the battery -

Test the battery before Windows starts

1. Unplug the power cord.

2. Press and hold the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press Esc repeatedly, about once every second. When the startup menu appears, press F2. The HP PC Hardware Diagnostics menu displays.

4. Click Component Tests in the main menu.

   

5. In the list of Component Tests, click Power.

6. In the list of Power Tests, click Battery.

7. On the Battery Test, click Run once. The Battery Test begins.

   The Battery Test takes about two minutes. The Battery Calibration, if needed, requires 2 to 4 hours. You can cancel at any time by pressing the Escape key (Esc).

   

8. Wait while the battery check completes.

9. When the testing is done, review the first line on the Battery Check page that displays for the status or condition of the battery.

   • If your battery passed, click Main Menu or click Battery Details for more information.

     

   • If the battery passes and needs to be calibrated, click Calibrate Battery.

     

10. If your battery failed, then write down the battery status and Failure ID and share it with us.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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