Battery percentage is not charging above 75%

[Bisheshnepal]

I just bought an HP OMEN 15 and its battery percentage is not charging above 75%

When laptop is plugged in its showing that " plugged, not charging".

I don't know what to do.

Thank you for your help

[asmita6658]

Hi @Bisheshnepal

Welcome to the HP Support Community. 

Try a power reset - 

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Remove the Battery.

4) Press and hold down the power button for 15 to 20 seconds.

5) Plug-in the Adapter and put the Battery back into the computer.

6) Try to turn on the computer.

Test the Battery and the AC Adapter using these steps -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Battery and the AC Adapter test. 

If the test results are fine, try to re-install the Microsoft ACPI-Compliant Control Method Battery -

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Repeat the same steps for Microsoft ACPI-Compliant Embedded Controller.  

Hope this helps! Keep me posted. 

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