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carlitokun
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Battery plugged in (charging) but not really charging

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Hp omen 17
Microsoft Windows 10 (64-bit)

Hello, 
I have an HP omen 17, it is around 3 years old and recently i have problems with my battery

I already change my battery twice in the past (and the one i have now is 2 months old)

Since few days, my battery is plugged in, charging, but the % is not increasing. I tried to update my drivers, but they are all up to date, I also tried to disable, uninstall etc some battery drivers and then restart my computer, but nothing change, I plugged and unplugged my battery. I even reset all my pc, but nothing had change

 

Do you have any Idea what is causing this ?
Many thanks in advance,

Charles

4 REPLIES 4
The_Fossette
HP Support Agent
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@carlitokun

 

I reviewed your post and I understand that the battery is not getting charged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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carlitokun
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Hey ! thanks for your answer, and sorry for the late reply, I just updated my BIOS as you said, I'll tell you if it works, and here is my computer OMEN by HP - 17-an098nf and here is my prdocut number, 1UQ19EA#ABF

 

Many thanks in advance !

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carlitokun
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I updated ly BIOS, but it didn't work

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The_Fossette
HP Support Agent
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@carlitokun

 

I recommend you run a test on the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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