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HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

Hi,

i am using an OMEN by HP Laptop 15-ce0xx (Product number: 2CQ99EA#ABD). For a few weeks the battery does not charge above 80 percent (maximum 90 percent). The HP PC Hardware Diagnostics Application displays the message "logical status: OK, charging status: blown fuse", when i run the battery test. (Result: not successful, Error-ID: 9PN2SF-000AQ0-MFPURF-C6AT13)

The warranty has unfortunately expired. What can i do to fix the problem?

Thanks.

 

Results:

 

BatteryCheckResult: 13
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: BLOWN FUSE
Primary_DesignCapacity: 70 WHr
Primary_FullChargeCapacity: 53 WHr
Primary_RemainingCapacity: 42 WHr
Primary_MaxError: 1
Primary_CycleCount: 25
Primary_Temperature: 33 deg C
Primary_Voltage: 16406 mV
Primary_Current: 0 mA
Primary_DesignVoltage: 15400 mV
Primary_Status: 192
Primary_SerialNumber: 03625 08/16/2017
Primary_ManufacturerName: 333-1B-55
Primary_BatteryCTNumber: 6GHVQ02WY917XR
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 75
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000

2 REPLIES 2
HP Recommended

@jb130921

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
After reading your post I did go through the failure ID code and it refers to the Failure Code 619 Battery 1 Blow Fuse. As we have limited support boundaries in the support community as of now.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for your help. I replaced the battery, now the problem is solved.

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