i am using an OMEN by HP Laptop 15-ce0xx (Product number: 2CQ99EA#ABD). For a few weeks the battery does not charge above 80 percent (maximum 90 percent). The HP PC Hardware Diagnostics Application displays the message "logical status: OK, charging status: blown fuse", when i run the battery test. (Result: not successful, Error-ID: 9PN2SF-000AQ0-MFPURF-C6AT13)
The warranty has unfortunately expired. What can i do to fix the problem?
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
After reading your post I did go through the failure ID code and it refers to the Failure Code 619 Battery 1 Blow Fuse. As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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