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‎01-05-2022 12:20 AM

HP Recommended
Product: Example: Hp omen 15- dc1092tx
Operating System: Microsoft Windows 10 (64-bit)

My laptop is not charging as it's saying my battery need to be replaced. I purchased hp care pack of 3 years and my laptop is under coverage. In my warranty it's clearly mentioned that N-CSR battery replace is deliverables. So will i get the battery replacement under warranty? HP technicians are saying that battery warranty is 1 year.  But in HP website it's saying battery warranty extended with the purchase of hp care pack. What should I do? 

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1 REPLY 1

‎01-08-2022 09:27 AM

HP Recommended

@ahmed12tanvir
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
 

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