• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
Example: Hp omen 15- dc1092tx
Microsoft Windows 10 (64-bit)

My laptop is not charging as it's saying my battery need to be replaced. I purchased hp care pack of 3 years and my laptop is under coverage. In my warranty it's clearly mentioned that N-CSR battery replace is deliverables. So will i get the battery replacement under warranty? HP technicians are saying that battery warranty is 1 year.  But in HP website it's saying battery warranty extended with the purchase of hp care pack. What should I do? 

1 REPLY 1
HP Recommended

@ahmed12tanvir
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.