Battery replacement

[Harsh0748]

My laptop's battery is not working, it's stuck at 70% and does not work at all on battery as I need to have power in all the times, so replacing the battery is the best option.

I can't seem to find the battery online, as I live in college far from a proper city going to a service center and giving away laptop for some time is not a viable option, so if anyone can tell me the battery model and where I can buy it , I'll be obliged

[The_Fossette]

@Harsh0748,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to purchase the battery for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You can purchase all the replacement parts available for your computer from the HP part surfer.

Follow the steps in the below article for detailed instructions.

https://support.hp.com/us-en/document/c00372736

Or you can contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Harsh0748]

I already contacted the support, they took my number and asked me to wait for their team to contact me. It has been 2 days since that plus my exams are closing in and laptop is a great asset and I can't afford to lose the thing that makes a laptop 'laptop' (the portability) so I getting the battery replaced as soon as possible will be great.

[The_Fossette]

@Harsh0748,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.