Battery stops charging at 72%

[Process1]

My battery stops charging at 72% and shutdown when it runs down to 16%. I've tried all I could do but still remains the same. 

[Photoray002]

Hello @Process1 

Are you heavily relying on the battery a lot? Perhaps gaming on battery only quite often?

This might be why its having that issue as heavy usage brings the battery to its end of life faster.

You could try calibrating the battery. This usually resets the counter back to 99-100% when fully charged (or as full as it can get from this point of its life span).

Here is a video explaining how to do this. It will take several hours, so plan ahead when doing it.

https://www.youtube.com/watch?v=wgsLomzvr5E

If you are still under warranty and want to contact Support instead, here is the link........

Contact HP Worldwide | HP® Official Site