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‎10-13-2020 01:47 AM

HP Recommended
Product: OMEN 7265NGW
Operating System: Microsoft Windows 10 (64-bit)

Hi,

We have Laptop HP Omen 17-w200nx has swollen battery and it has bloated the area where battery placed, unfortunately recently 2 Yr warranty expired cannot replace under warranty, We have tried to remove battery and plugged the charger but it is not working! as we have some old HP laptop the batteries are weak but still not faced any swollen issue  I believe there is something wrong with HP  manufacturer to install unsafe batteries in High end laptops, We have not using this laptop for gaming. 

2 REPLIES 2

‎10-13-2020 08:29 AM

HP Recommended

@Fareedahmed

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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‎10-16-2020 11:43 AM

HP Recommended

Hi,

Please check the private message i have replied, and kindly help to improvement of this case it may damage the notebook like similar what happen to my notebook its completely dead because of cheap designed battery , i have loose my satisfaction with hp notebooks.

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