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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎08-08-2020 10:21 AM

HP Recommended
Product: Omen 15

My lap just switches off when i remove the

charger

Tags (1)
6 people had the same question
1 REPLY 1

‎08-11-2020 09:34 AM

HP Recommended

@Alvin4680

 

I reviewed your post and I understand that the computer is turning off when you unplug the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model of your computer?

What is the operating system you are using?

Is the battery getting detected on the computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a test on the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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