Battery

[MKrishna21]

Hi guys

I have recently bought a HP Pavilion gaming laptop on 06-07-21 from HP Store.

Specification : i5 10th generation processor

8 GB Ram , 4gb Nvidia 1650 ti graphics

512 SSD.

Every thing went well in first day.

On second day I observed that in Battery is not giving backup as excepted ( as in Hp online site it is said that it will give 6 hours of backup ).(https://store.hp.com/in-en/default/laptops/personal-laptops/hp-pavilion-gaming-laptop-15-dk1508tx-3k...)

It is lasting 1 Hour 45 minutes for normal usage.

Don't know what to do?

Tryed HP diagnostic tool also.

Help me oit

Need refund or replacement of laptop 

[praveenbv]

Hi@MKrishna21, Welcome to the HP Support Community.  

Apologies for all the inconvenience!

We understand that you are not happy with the battery backup. 

Gaming notebooks use battery more it gives a maximum battery backup of up 6 hrs on ideal status, Please go through the document introducing Adaptive Battery Optimizer, Designed to Prolong Battery Lifespant Link that might help.

If you  still feel that issues with the  false promises on the online site are the battery is faulty,

Hope that answers your question and you have a great day!

Keep me posted!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MKrishna21]

I did not solve the battery drain  issue.

[praveenbv]

Hi@MKrishna21,`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.