10-12-2019 06:27 PM
So the issue is when I use my computer to play games (which it's built to do) I get beeping sounds and micro-freezes when I click with my mouse (Razer deathadder, have tried others aswell), it doesn't happen everytime I click it's kind of random, but it does happen everytime I play.
I've looked around on the internet and seen people having similar probmels but can't seem to fin a solution I've tried; Uppdating drivers/windows
Installing old more stable drivers
Plugging in the mouse in different USB-sockets
Uninstalling programs that could interfere
Even done a factory reset of windows but nothing seems to work.
I have played while looking at the taskmanager but the CPU nor the GPU or memory gets to high so that shouldn't be an issue.
The game I play mostely is Overwatch (but has happen in other games aswell) don't know if that info helps.
Would love some help, I've only had this computer for a month so would really like to get it fixed!
Solved! Go to Solution.
10-15-2019 06:10 PM
Thank you for posting on the HP Support Community.
apologize for the inconvenience caused and I appreciate your efforts to try and resolve the issue.
As you've performed relevant troubleshooting steps and the issue persists, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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