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HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

Hello;

I tried to found a solution for my problem and I used all the solutions in the articles and it wasn't work for me.

 

My laptop suddenly stop charging the battery, and When I run the  Hp diagnostic for power it gives me a status (Canceled) which is not listed at all in this guide.

https://support.hp.com/in-en/document/c04700771

 

Untitled.png

 

I tried to uninstall the Drives of “Microsoft ACPI-Compliant Control Method Battery” then install.

 

I tried all these test :

https://support.hp.com/lv-en/document/c03467259

 

Kindly advice.

3 REPLIES 3
HP Recommended

@majdijm

 

Welcome to HP Support Community


I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for assistance

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

I have the same problem and your link is broken

HP Recommended

@yogi62

 

Have you tried all the Troubleshooting Steps mentioned in the links by @majdijm

 

You could try using a different Browser to open www.hp.com/contacthp/ 

KrazyToad
I Am An HP Employee

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