Beyond Frustrated with Omen Transcend 14 trackpad and HP Support

[OmenNoMore]

I need help contacting HP Support.  My Omen laptop is out of warranty by 7 months and I can't contact HP about a trackpad failure which supposedly was fixed in a previous repair.  This has been incredibly frustrating!

A few months after buying my Omen 14, my trackpad stopped working.  I tried everything with HP support over the phone, and eventually HP asked me to send it for repair.  After several weeks I got the laptop back with the promise that the issue was fixed.  It worked for about a week until it stopped working again.  HP asked me to send it for repair, again!  And after almost another month without my laptop, I received it, this time with the promise that the issue was solved for good.  I was told the trackpad was replaced (and I don't remember, but I think the motherboard was also replaced).

Here we are 7 months later, and the trackpad is not not working again.  But now my laptop is out of warranty, so I'm finding it impossible to contact HP.  It's ridiculous how hard it is to talk or email someone!

Has anyone else had issues with their trackpad? HP, can someone please contact me?

[Deep_World]

Hi @OmenNoMore,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

I’m really sorry to hear about the experience you’ve had this is absolutely not what we want for our customers, and I can understand how frustrating and exhausting this situation must be, especially after multiple repairs .

We sincerely apologize for the inconvenience caused by the repeated trackpad failures. Since the hardware issue has reoccurred despite prior repairs, we recognize how disappointing this must feel, particularly now that the system is outside the standard warranty period.

To ensure this is properly reviewed and you receive the best possible assistance, To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[OmenNoMore]

The private message sent wasn't helpful at all!  This is ridiculous!  There is no phone number available for me to call because my laptop is out of warranty.  This is a failed repair but there is no way for me to get in contact with HP support.  When I follow the path suggested, all I can see are options where I need to pay for extended support or find an authorized service center.  I went to Best Buy / Geek Squad and they told me to talk to HP since this is really an issue with a repair that wasn't properly done.  What is HP's support number?

[Pallipurath]

Hi @OmenNoMore,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back!  

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath

[OmenNoMore]

Thank you for getting back to me, but this is the second time that someone asks me to go to a private chat to give me the same information, which isn't helpful at all.  It feels like you don't want any sort of negative feedback or experience to be publicly available while not helping your customers.

When I follow the directions sent in the private chat and I still don't see any HP Phone support number or chat option.  The only options given to me are: HP Smart Friend, HP Support Community, HP Service Center Locator and Find an Expert.

Can you please share the Support Phone Number that you would like me to call?

[Deep_World]

Hi @OmenNoMore,

Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused don’t worry let me help you.

I completely understand how frustrating this must feel,  I do want to be transparent with you  since your Omen Transcend 14 is currently out of warranty, In this situation, the best course of action we can recommend is to visit an authorized HP service center, where certified technicians can provide hands‑on diagnostics and repair on chargeable basis. 
 

I know this isn’t the answer you were hoping for, but visiting a service center is the most reliable way to address the trackpad issue on an out‑of‑warranty unit. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[BlackL-01]

Hi, i have the same exact issue. My touchpad was working fine for 2 years until it stopped working. I realized by looking online that HP is famous for grounding issues on OMEN laptops. If you google OMEN touchpad fix you will find people fixing the issue by grounding the trackpad to some screws in the pc. The issue i have is that trying that did not solve the issue, most probably because i didn't do it properly. So i suggest you try and ask a repair shop to do it for you. I will do it as soon as i finish writing my thesis since now i cannot stay more than a few hours without my pc. If you manage to fix it that way, please answer me on this blog so i have a feedback and i can do it too.