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Guilhermeduarte
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Black Screen

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Hp omen 15

So today I picked up my laptop and it turned on normally, a couple of seconds later as I was waiting, I realized that the main screen was frozen on the lock screen, so I decided to hold the power button and turn off and back on the laptop.

After that I noticed the pc was on, but the screen was black I panicked becouse the device does not even have 2 mounths so I diced to search for solutions.

I plugged my laptop to another screen with an HDMI cable and it worked, I also updated the system hoping it would solve the problem, but it did not.

I no longer know what to do any help would be amazing.

The updates that I did where on the hp support assistant app and the download of the latest graphics and chipset drivers, at least I believe I did it correctly.

I followed step to on this link 

So today I picked up my laptop and it turned on normally, a couple of seconds later as I was waiting, I realized that the main screen was frozen on the lock screen, so I decided to hold the power button and turn off and back on the laptop.

After that I noticed the pc was on, but the screen was black I panicked and diced to search for solutions.

I plugged my laptop to another screen with an HDMI cable and it worked, I also updated the system hoping it would solve the problem, but it did not.

I no longer know what to do any help would be amazing.

The updates that I did where on the hp support assistant app and the download of the latest graphics and chipset drivers, at least I believe I did it correctly.

I followed step to on this link https://support.hp.com/id-en/document/c03518165

 

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Guilhermeduarte
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This issue has been ressolved as i left the laptop charging all night and the next day when I turned it on the screen turn on thankfully.

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