• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-ec0012no

On my HP Pavilion Ryzen 5 geforce GTX laptop it starts with a black screen and then turns white. Not able to do anything. Any ideas or suggestions causing it and ways to solve it?

1 REPLY 1
HP Recommended

Hi @Chr7,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If your HP Pavilion laptop is starting with a black screen and then turning white, it could indicate a hardware or software issue. Here are some steps you can take to troubleshoot the problem.

 

  • Check the power source: Ensure that your laptop is properly charged or connected to a power source. A low battery or power issue could be causing the problem.
  • Disconnect external devices: Remove all external devices from your laptop, including USB devices, external monitors, and printers. Then, restart your laptop and see if the problem persists.
  • Try an external monitor: If you have an external monitor, connect it to your laptop and see if you can see anything on the screen. If the external monitor displays normally, then the issue is likely with the laptop's screen or graphics card.
  • Boot into safe mode: Restart your laptop and press F8 repeatedly until the Advanced Boot Options menu appears. Select "Safe Mode" and see if your laptop starts normally. If it does, then the issue is likely with a software or driver conflict.
  • Perform a system restore: If you recently installed new software or updated your laptop's drivers, the issue could be related to a software conflict. Try performing a system restore to a date before the problem started.
  • Update drivers: Check if there are any available driver updates for your graphics card or other hardware components. You can do this through the Device Manager.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.