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- Re: Black patch on screen
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08-08-2022 03:28 PM
HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Operating System: Microsoft Windows 11
Hi guys,
I just got my system today, I started setting it up and discovered there's a dark patch on the screen. I thought it was a temporary issue, so I rebooted and it's still on.
Any recommendations
1 REPLY 1
08-09-2022 05:25 AM
HP Recommended
Hello @Mo4191
Sorry to hear that you are having problems ... and I would like to help you.
(1) Check picture on external monitor connected via/hdmi ?
Same error ?
NO: internal screen has to be checked/replaced
YES: gpu error
(2) In both cases -> Service required. Contact HP Support
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