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HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Microsoft Windows 11

Hi guys, 

 

I just got my system today, I started setting it up and discovered there's a dark patch on the screen. I thought it was a temporary issue, so I rebooted and it's still on.

 

Any recommendations 

IMG_20220808_213914.jpg

1 REPLY 1
HP Recommended

Hello @Mo4191 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Check picture on external monitor connected via/hdmi ?

Same error ?

NO: internal screen has to be checked/replaced

YES: gpu error

 

(2) In both cases -> Service required. Contact HP Support

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