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HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

EDIT: THIS WAS SOLVED BY THE LAST WINDOWS UPDATE, COMPLETED THIS MORNING...THE PROBLEM WAS SOMEWHERE ON THE USER SETTINGS, I HAD PARTIALLY VSOLVED IT BY CREATING A NEW WINDOWS USER.

 

***

 

Hi, i am experiencing an issue with my HP Pavilion gaming laptop since yesterday.

 

After the boot and login, the screen stays black for a long time (around 5 minutes). I can only see my mouse pointer. After a few minutes, the desktop appears and i can use the pc as usual.

Could kindly suggest a solution for this?

 

I already searched on the internet for the "Black screen" and tried some of the suggested solutions but none of them worked:

- turn off quick startup

- reinstall graphic cards drivers

- disconnect all usb external devices

And some more i already forgot.

 

There have been some windows updates recently:  might have them caused the issue?

 

Please help

thanks

Mauro

 

pc specs:

 

Windows 10 Home 64 bit Versione: 19042.746

Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Intel(R) UHD Graphics 630

NVIDIA GeForce GTX 1050 Ti

2 REPLIES 2
HP Recommended

@MAUROC1 

If it was drivers, your screen would NEVER work, not just be delayed.

 

There is no such option as "quick startup".  There is Fast Startup but that is a hibernation option that allows the laptop to restart quickly after a shutdown and sometimes, it actually delays startup -- and we don't know why.

 

I have provided instructions below for disabling Fast Startup -- so you can do that and see if it helps:

 

Win10 has enabled a new hibernation process known as Fast Startup -- which is enabled BY DEFAULT. This is different from Fast Boot, which is a BIOS/UEFI option.

Fast Startup is supposed to dramatically speed up the booting process, but in some PCs, it actually slows it down or causes it to hang. It's also a new form of hibernation known as hybrid sleep -- and this causes battery drain to maintain the state of the PC while turned off. In some rare cases, it can also cause a laptop to overheat because the processor is still running and still generating heat, as this has been reported when the laptop was turned off and put inside a case.

Disabling Fast Startup might fix booting and shutdown problems.

There are two ways to disable FastStartup in Win10: (1) through the Control Panel, and (2) through an elevated command prompt.

Control Panel - Open Control Panel --> Power Options.
Select "Choose what the power buttons do"
Select "Change settings that are currently unavailable"
At the bottom of the Window, under Shutdown settings, uncheck the box regarding fast startup

Elevated command prompt - run the following command:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F

In both cases, reboot Windows.

NOW, Fast Startup is disabled.

See if that helps.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks @WAWood for your prompt reply, you're right, the Fast Startup is the option i already tried to disable, unfortunately with no luck (nothing has changed).

 

I also run both antimalware and antivirus software but nothing wrong was found. Did not try to disable them and restart again though. Or at least delete them from the list of the programs automatically lauched @ startup..

 

Any other hint / suggestion?

 

Thanks

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