• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-28-2020 01:18 AM - edited ‎04-28-2020 01:49 AM

HP Recommended
Product: HP Omen X 17-AP020NR (2LV60UA)
Operating System: Microsoft Windows 10 (64-bit)

Only yesterday I bought the laptop and installed only system updates. Today after pressing"Power" button there is only black screen , and after some time windows is downloaded (I can hear sound of disconnecting mouse) but screen is the same. Who can help me with this issue ?

1 person had the same question
1 REPLY 1

‎04-28-2020 06:05 AM

HP Recommended

Hi

Return it?

 

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.