Black screen - overheating?

[HelpPlease66]

Switched on my Omen after coming back from holiday and it only lasted around 5-10 minutes before black screen. I assumed power issues but it seems I am able to successfully charge (light indicates full charge). 

This has now happened 5 times over the last 24 hours, I'm still trying to diagnose the issue. I cannot immediately turn it back on after it black screens. I have waited anywhere between 45 minutes and 3 hours for it to allow me to turn it back on.

I was able to play around in BIOS diagnostics for up to an hour with no problems. The only test which has produced the same black screen has been thermal CPU test in BIOS. 

Laptop is 8 months old, used sparingly. Still under 2 year warranty at store. Should I return or continue to try and diagnose? HP warranty still available for 2 months. 

I'm assuming overheating but three hours is a long time to cool down. Any advice would be greatly appreciated.

[Kuroi_Kenshi]

Hi @HelpPlease66,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your overheating PC!

We're thrilled to have the opportunity to assist you and provide a solution.

It seems like your HP Omen laptop may be experiencing overheating issues, which could be causing the black screen after a short period. Here are a few steps you can take to diagnose and potentially resolve the issue:

Ventilation Check: Ensure that your laptop's vents are not blocked or clogged with dust. Use compressed air to carefully clean the vents.

Surface Check: Make sure the laptop is placed on a flat surface. Avoid using it on soft surfaces like a bed or sofa, as this can restrict airflow.

Temperature Monitoring: Use software to monitor your laptop's temperature. There are various programs available that can help you keep an eye on CPU and GPU temperatures.

Cooling Pad: Consider using a cooling pad to help improve airflow and reduce the overall temperature.

Driver Update: Ensure all your drivers, especially graphics drivers, are up-to-date.

System Update: Check for any available system updates that might address stability issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[HelpPlease66]

Hi Kuroi,

The laptop will now not turn on at all. It seems so.e component has failed.

Any advice on seeking repair as I am in warranty?

[Kuroi_Kenshi]

Hi,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,