Black screen with error issue and black screen issue

[Aniketpawar]

I am using ho victus gaming laptop with windows 11

When I open my laptop it takes load after I enter password then it stuck and after 5 to 8 second then screen turn black and it shows some different errors

Like critical process died, memory management error, win32 error

Some time it works for 3 4 hours and shows this issue but in very rare case it works

And sometime the screen doesn't even turn on after pressing power button the screen remain black but the led on power button it blinks and other led on keyboard don't on

I have installed new original windows 

I have updated BIOS 

I have checked ram slot and SSD slot both are fine 

I have applied thermal paste (new)

But the same problem occurs 

[TejaswiniM]

@Aniketpawar , Welcome to HP Support Community!

Given that you have already reinstalled Windows and updated the BIOS. The following steps will help you diagnose and address the root cause.
Step 1: Run HP Hardware Diagnostics
Since the problem occurs even after a fresh Windows installation, you should use HP's built-in diagnostics, which run independently of the operating system.
Turn off the laptop and disconnect all non-essential peripherals.
Turn it on and immediately press the Esc key repeatedly until the Startup Menu appears.
Press F2 to enter the HP PC Hardware Diagnostics UEFI menu.
Run the Extensive Test to thoroughly check your system's components, including memory, storage, and the motherboard. This can take several hours.
If any component fails, note the 24-digit failure ID 

Step 2: Check for a power-related issue
The blinking power button with no display is a strong indicator of a power or motherboard problem.
Perform a Hard Reset: Disconnect the power adapter and, if possible, remove the battery. Press and hold the power button for at least 15 seconds to drain any residual power from the system. Reconnect the power and try starting the laptop.
Test the power adapter: Confirm that your AC adapter is functioning correctly. If you have access to a voltmeter, you can test it, or try a different, compatible adapter.
Perform a CMOS reset: On some HP models, you can reset the CMOS (complementary metal-oxide-semiconductor) memory by holding down the Windows key + V and the power button for a few seconds.

Step 3: Test your RAM and SSD
Although you've checked the slots, the components themselves may be failing. Faulty RAM is a common cause of "Memory Management" errors.
Run Windows Memory Diagnostic: If you can get into Windows, press Windows + R, type mdsched.exe, and press Enter. Restart the computer and let the tool check for memory problems.
Run a disk check: Corrupted system files, which can cause "Critical Process Died" errors, are sometimes due to a failing SSD. In Command Prompt (run as administrator), type chkdsk /f /r and press Enter.
Reseat components: The fact that the problem is intermittent suggests that a connection may be loose. Carefully remove and reseat both your RAM sticks and your SSD to ensure they have a solid connection with the motherboard.

Step 4: Access Safe Mode for software diagnosis
If the issue persists, try booting into Safe Mode with networking to rule out software conflicts.
On startup, repeatedly press the F8 key (or force shutdown the PC multiple times until it enters the Windows Recovery Environment).
Navigate to Troubleshoot > Advanced Options > Startup Settings > Restart.
Choose Safe Mode with Networking to boot Windows with a minimal set of drivers.
Once in Safe Mode, you can:
Run System File Checker: Open Command Prompt as an administrator and type sfc /scannow to find and repair corrupted Windows system files.
Check Event Viewer: Press Win + X and select Event Viewer. Look for critical errors in the "Windows Logs" > "System" section around the time of the crashes to help pinpoint the cause.

These steps should help in diagnosing and potentially resolving the problem.

Thanks!

Keep me posted for further assistance.