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‎11-12-2020 04:12 AM

HP Recommended
Product: Example: hp pavilion gaming laptop
Operating System: Microsoft Windows 10 (32-bit)

I need to reset my computer but it won’t let me help 

1 REPLY 1

‎11-12-2020 06:38 AM

HP Recommended

Check your system for Windows 10 updates. Make sure Windows Updates is chosen from the left-hand menu and press Check for Updates. Moreover the best bet for fixing lingering issues is to revert your HP laptop to an older version of Windows 10. Again, this "fix" doesn't have a 100% success rate, but it's worth a try. You can do so by going to the settings menu, pressing the Windows icon in the bottom-left corner and clicking the Settings gear. Choose "Update and Security" from the main Settings page. On the left-hand side, make sure "Windows Update" is selected. Toward the bottom, you'll see "View Update History." Select it. Press the first option: "Uninstall update" and choose KB4556799. 

LenaAxelsson
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