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Microsoft Windows 10 (64-bit)

Hey 

I have an HP pavillion gaming laptop . It has a few batteries problems but so far it's alright. 2 times I had a blue screen with a massage on the screen and the problem was very easily solved. But now i had no massage, my pc starts normally but it's just a blue screen after I log in. I dont know how to solve this! 

1 REPLY 1
HP Recommended

Hello @MariaFil68 

 

Sorry to hear that you are having problems ... 

 

(1) Please send pictures of the blue screen / error message

 

(2) What windows version are you using ?

 

(3) Do you know what notebook you are using ?

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

 

best regards

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