Create an account on the HP Community to personalize your profile and ask a question
06-29-2022 12:27 PM
I have an HP pavillion gaming laptop . It has a few batteries problems but so far it's alright. 2 times I had a blue screen with a massage on the screen and the problem was very easily solved. But now i had no massage, my pc starts normally but it's just a blue screen after I log in. I dont know how to solve this!
06-29-2022 12:48 PM - edited 06-29-2022 12:49 PM
Sorry to hear that you are having problems ...
(1) Please send pictures of the blue screen / error message
(2) What windows version are you using ?
(3) Do you know what notebook you are using ?
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
Didn't find what you were looking for? Ask the community