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‎10-15-2022 07:08 AM - edited ‎10-15-2022 07:10 AM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8WQ69AV)
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with wifi when using bluetooth, when i use bluetooth with wifi on i lag on games, when im not using bluetooth it goes smooth i need help

 

Category:
9 REPLIES 9

‎10-15-2022 02:23 PM

HP Recommended

Hello @Rayan-Chentouf 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on bluetooth and wifi ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎10-16-2022 02:35 AM

HP Recommended

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
System Model HP Pavilion Gaming Laptop 15-dk1xxx
System SKU 38R99EA#ABZ
Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz, 2496 Mhz, 4 core, 8 processori logici
Bios Version/Date Insyde F.41, 05/09/2022

RayanChentouf_0-1665909301992.pngRayanChentouf_1-1665909313680.png

 

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‎10-16-2022 05:02 AM

HP Recommended

Hello @Rayan-Chentouf 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

Realtek RTL8xxx Bluetooth Drivers

1.9.1038.3008

Download

 

(3) Restart Windows

(4) Test wireless and bluetooth connection again

(5) Please report your results

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‎10-16-2022 11:21 AM

HP Recommended

It goes just a little better

 

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‎10-16-2022 11:30 AM

HP Recommended
@Rayan-Chentouf wrote:

It goes just a little better

 

Hello @Rayan-Chentouf 

Check how it works over the next few days and then decide if this is acceptable solution and report back.

 

Kind regards

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‎10-17-2022 05:54 AM

HP Recommended

Hello i just changed to windows 11 do i have to reinstall the drivers?

 

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‎10-17-2022 06:52 AM

HP Recommended

Hello @Rayan-Chentouf 

 

@Rayan-Chentouf wrote:

Hello i just changed to windows 11 do i have to reinstall the drivers?

Yes, the wireless and bluetooth drivers are designed for Windows 10 and 11.

 

Kind regards

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‎10-19-2022 06:50 AM

HP Recommended

It's the same as it was, it wont change

 

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‎10-19-2022 07:06 AM - edited ‎10-19-2022 07:07 AM

HP Recommended
@Rayan-Chentouf wrote:

It's the same as it was, it wont change

 

Hello @Rayan-Chentouf 

Does the problem occur in both cases when the charger is used, or only with the battery?

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