cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
8,685
Flag Post

Solved!

Bluescreen,can't switch on my laptop

HP Recommended
Pavilion gaming 15-cx0078tx

IMG_20200801_181314.jpg

IMG_20200801_182427.jpg

can't use my laptop now,WhatsApp assistance leave halfway sloving my problem,i don't know what to do right now.

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,018 985
Message 2 of 8
Flag Post
HP Recommended

@Tan14, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What is the Operating System installed on the PC?
  • When was it last working fine?
  • What troubleshooting steps have you performed?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Highlighted
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Window 

2days ago

I don't know what to do 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,018 985
Message 4 of 8
Flag Post
HP Recommended

@Tan14

 

Thanks for replying! Could you be more specific with teh OS installed, like the version installed? if it is WinXP, Win 7, 8, 8.1 or 10?

 

Meanwhile, The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

 

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended
Window 10
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,018 985
Message 6 of 8
Flag Post
HP Recommended

@Tan14

 

Thanks!

 

Is the issue now resolved?

 

Keep me posted.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

One more problem,

When i was playing the game,the cooling system stopped on it own after a while ,the game freeze and the only way to continue use my laptop is to forced shut down it. It happened a lot of time. Any way to solve this?

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,018 985
Message 8 of 8
Flag Post
HP Recommended

@Tan14

 

Try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Also, update the BIOS. Refer to the document HP Consumer Notebook PCs - Updating the BIOS  for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation