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‎11-24-2022 01:30 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)
Operating System: Microsoft Windows 11

Everytime i boot up my laptop it says the bluescreen then says auto repair then brings me a chose a option screen and it judt does that over and over again

Category:
3 REPLIES 3

‎11-24-2022 05:05 PM

HP Recommended

Hello @Aura6 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

https://www.youtube.com/watch?v=14GKIpGPNRM
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎11-24-2022 08:07 PM

HP Recommended

When i do run the tests it says i passed everything so im still confused abt the problem 

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‎11-25-2022 08:56 AM

HP Recommended

Hello @Aura6 

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1669391809925.png

ub6424_1-1669391809965.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

 

Kind regards

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