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Bluescreen of the death

HP Recommended
OMEN by HP 15-ax000 Laptop PC series
Microsoft Windows 10 (64-bit)

Im always getting a blue screen error saying video_scheduler_internal_error, how can i fix it? 

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Message 2 of 2
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@Rekkan Welcome to HP Community!

 

I understand that you are getting a blue screen error saying video_scheduler_internal_error.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select extensive Test

 

Also, perform the hard reset,

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check.

 

Please refer to the below link to more troubleshoot the issue.

 

https://support.hp.com/us-en/document/c04593971

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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