Bluescreening

[Tacitus3]

My laptop (HP Omen Transcend 14) has been bluescreening pretty much since ive gotten it, its been giving me the nvidia graphics error on the bluescreen (forgot what its called since I recently updated windows and it instead started giving me a blackscreen that didnt show the error message). Ive pretty much diagnosed it down to being due to the hybrid GPU mode/power switching, whenever I plug in my laptop it has to switch from the intel integrated graphics to the nvidia dedicated graphics, so it often bluescreens while running some sort of video task and plugging in the laptop. But its also very sensitive and sometimes it will bluescreen randomly, or if I switch to a video related tab or game soon after plugging it in. This last time that it bluescreened it crashed and the pc didnt load back up until I reset the CMOS. Don't know what to do and dont know if a replacement would be needed but i'd hope not since I have school files and stuff that would be annoying to back up. Any help would be appreciated.

[Max3Aj]

@Tacitus3, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

Sorry to hear about the persistent bluescreen and blackscreen issues on your OMEN Transcend 14. Based on your detailed description, it seems the problem is linked to hybrid graphics switching between Intel iGPU and NVIDIA dGPU, especially during power state changes (like plugging in the charger while video tasks are active).

Here are recommended steps to help resolve this issue:

Step 1: Update All Drivers and BIOS

Ensure your system is running the latest versions of:

• BIOS
• Intel Graphics Driver
• NVIDIA Graphics Driver
• HP OMEN Gaming Hub

You can download all the latest drivers from HP’s official support page for your model: Official HP® Support

Step 2: Disable Hybrid GPU Switching (Force dGPU or iGPU)

To avoid instability during GPU switching:

1. Open OMEN Gaming Hub.
2. Go to Graphics Switcher or Performance Control.
3. Set the system to use Discrete GPU only or Integrated GPU only depending on your workload.
4. Restart the laptop.

This can reduce BSODs caused by dynamic switching.

Step 3: Adjust Windows Power Settings

1. Go to Control Panel > Power Options.
2. Select High Performance or Balanced.
3. Click Change plan settings > Change advanced power settings.
4. Under Graphics Settings, set both On battery and Plugged in to use the same GPU (preferably NVIDIA if gaming or video tasks are frequent).

Step 4: Perform a Clean NVIDIA Driver Install

Sometimes remnants of older drivers cause instability.

1. Download Display Driver Uninstaller (DDU) from https://www.wagnardsoft.com.
2. Boot into Safe Mode.
3. Run DDU to remove all NVIDIA drivers.
4. Reboot and install the latest NVIDIA driver from HP or NVIDIA’s site.

Step 5: Reset CMOS (if system fails to boot)

If the system fails to boot after a crash, you can reset the CMOS:

For HP notebooks:

1. Plug in the AC adapter.
2. Turn off the laptop.
3. Press and hold Windows key + V, then press and hold the Power button for 2–3 seconds.
4. Release the power button but keep holding Windows + V until you hear beeps or see the CMOS reset screen.

HP PCs - Reset the CMOS | HP® Support

Step 6: Run HP Diagnostics

Use HP’s built-in diagnostics to check for hardware faults:

• HP PC Hardware Diagnostics | HP® Support
• Or press F2 during boot to enter diagnostics.

Optional: Disable Fast Startup

Sometimes Windows Fast Startup interferes with GPU initialization.

1. Go to Control Panel > Power Options > Choose what the power buttons do.
2. Click Change settings that are currently unavailable.
3. Uncheck Turn on fast startup.
4. Save and reboot.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support