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HP Recommended
15-En1007na
Microsoft Windows 10 (64-bit)

Hi , I just turned on my new laptop and noticed it has these light lines and dark lines coming from the bottom of the screen. 

 

I presume this is faulty and will return, but can anyone advise if this is a common issue? I would like to get a replacement but want to make sure it is not going to happen again. I really hope this is not how it is supposed to be 🤣

 

Thanks for your help.

 

 

IMG_20211003_175305.jpg

IMG_20211003_175056.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@AlexanderDrisc

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@AlexanderDrisc

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.