Brand new HP Omen15-dc1005na Laptop CPU Heating

[Tajo87]

Hi,

I bought yesterday a brand new Omen Laptop 15-dc1005na  With RTX 2060 and 8750H CPU.

I installed today CSGO for a temperature test, and just after 5 minutes of playing I had 95°C !!!! That's unbelievable...Any tips how to reduced temps? Thank you

[sandytechy20]

@Tajo87

HP does not recommend to use Third party measuring apps as they are not tested by HP and may not be accurate. 

Run an extensive system test to check for any failures.

Refer this HP document to run the test:- Click here

If the test passes, update the BIOS.

Download and run HPSA to update the BIOS:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Johnson153]

Laptops will generally create more heat due to the compact area and everything crammed into a small space than desktop PC due to the substanially larger area within a desktop case which can mean greater heat pipes in cooling systems, more fans etc.

That been said CS:GO is hardly demanding on system resources, and shouldn't put you in the temps you are claiming, although I would ensure that when you are gaming on your laptop it's well ventilated and the fan exhausts are not blocked in anyway.

These kind of temps should be expected with running applications like Cinebench and/or Prime95 or Video Rendering Applications (Purely as a example), which put real stress on the computer hardware components especially if they use AVX instructions.

I would personally look for additional applications which are running in the background to see if there's anything more going on in the background than just playing the Steam game CS:GO, even a simple update in the background could cause a spike in temps.

I would also say laptops are okay for the odd gaming but I certainly wouldn't use a laptop for prolong gaming sessions due to the compactness, and amount of heat which laptops can or has the potential to generate and have a impact towards the lifespan of the hardware. Regardless of what any manufacturer claims I would personally never advise anyone to get a laptop for your own gaming system they simply don't have the cooling capabilites to handle gaming 24/7. You'll notice this in highly demanding games such as Divison 2 and/or Anthem (Purely as examples) if you notice Thermal Throttling your game may drop framerate for a few moments to allow the chip to get cooler. When this happens the laptop is struggling to control the heat output.

I'm personally a overclocker who aims for top notch scores so whilst I would normally advise to replace Thermal Paste with Liquid Metal which is gererally a better conductor between the IHS and heat sink and/or even Direct Die. Unforunately (Without checking and reading through HP's 20 million pages of terms and conditions of the warranty) this method usually Voids Warranty's so this may not be appropriate in this case.

[Tajo87]

Thank you for the reply, Firstly, I'm not using a third-party measuring app, I'm using OMEN Command Center. 

Secondly, I passed all the tests , updated my BIOS and tried again CSGO, ApeX Legends and AC: Origins. And in all these games even I'm using cooling pad is CPU hitting constantly from 85° to 97° and most important it's happening after a few minutes of gaming, and I'm not even talking about fan noise, that's horrible and I can't regulate it. I'm really thinking about sending the laptop back and refund money, I bought it 5 days ago, so I still have time to decide.