cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Jordzye
New member
4 3 0 0
Message 1 of 7
3,931
Flag Post

Brand new HP Pavilion Gaming laptop runs slowly with games and basic computer functions

HP Recommended
Pavilion Gaming 15-cx0056wm
Microsoft Windows 10 (64-bit)

After multiple attempts to look for solutions to fix my brand new laptop, I've resorted to making an account and forum post to get an answer. When I first log into any game, the first five seconds are smooth, and then become laggy and slow. Usually, when opening a new window, scrolling and typing is delayed. One thing I've noticed is that tasks run smoother when i take out the charger. And yes, I've changed the battery setting to run on better performance with the cost of battery. I've also changed preferations in the Nvidia control panel settings. I really need a solution, because I feel like I'm the only person experiencing this problem!

6 REPLIES 6
sandytechy20
HP Support Agent
HP Support Agent
29,571 22,815 1,558 1,520
Message 2 of 7
Flag Post
HP Recommended

@Jordzye

 

Welcome to HP forums, I see that your notebook runs slow while playing games.

 

Update the BIOS

Refer this HP document for the steps to update the BIOS:- Click here

 

Update the graphics driver.

Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.

  • Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

  • Close any applications or programs that are not being used.

  • Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

    1. Press the Windows key and G to open the Game bar.

    2. In the game bar, click Settings.

    3. Click the check box next to the game title to enable Game Mode for that game.

  • Plug notebook PCs into an AC adapter to give the graphics card more power.

You can refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Jordzye
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

I've already updated the BIOS, my problem has not changed. I've also tried updating my other graphics drivers as well.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,293
Message 4 of 7
Flag Post
HP Recommended

@Jordzye


It looks like you were interacting with @sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Jordzye
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

I've already done this and it did not help my case at all.

Was this reply helpful? Yes No
Ab-Nigerian
New member
1 1 0 0
Message 6 of 7
Flag Post
HP Recommended
I have thesame problem and I have updated the bios and drivers
Was this reply helpful? Yes No
Hotwheels1
Level 1
17 15 0 0
Message 7 of 7
Flag Post
HP Recommended

You guys find a solution yet?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation