cancel
Showing results for 
Search instead for 
Did you mean: 
Egor86
New member
2 1 0 0
Message 1 of 4
341
Flag Post

Brand new HP pavilion gaming CPU temperature

HP Recommended
HP pavilion gaming 17
Microsoft Windows 10 (64-bit)

Hello I have brand new HP Pavilion Gaming - 17t-cd0000 CTO

Just received it. And When I start using it I found that it became hot. I check by AIDA64 and see that CPU temp up to 83 C.

Sure your regular answer go there https://support.hp.com/in-en/document/c01657439

And follow instructions. But I want to repeat. It's brand new laptop. I receive it less than 1 week ago. Sure its clean, updated and sure I don't block the fans and vent holes. 

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
21,588 21,575 1,308 1,333
Message 2 of 4
Flag Post
HP Recommended

@Egor86


Welcome to HP Community

 

I have gone through your Post and would like to help
 

If you have already performed all the troubleshooting steps in the HP Document, I suggest you contact HP Support for Service Options or get it exchanged from the store you purchased it from since it's brand new


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
Egor86
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello that is a one of the reason why I wrote here. Because I can't connect with a support at all.

I'm from NY US I bought my laptop from hp.com . And all support option that I have it's chat with Virtual Agent  that just repeat all from instructions and not helps me totally. Use a Messenger that I don't have at all.  And don't want to use. and last one it's a local store that all closed now as you understand.

So in total I'm worry about my new purchase and can't receive any support at all.

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
21,588 21,575 1,308 1,333
Message 4 of 4
Flag Post
HP Recommended

@Egor86

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation