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‎01-08-2021 06:20 AM - edited ‎01-08-2021 06:32 AM

HP Recommended
Product: omen 17
Operating System: Microsoft Windows 10 (64-bit)

My brand new omen 17 webcam is horribly grainy out of the box. My 10 yr old student £300 hp laptop is better quality.

I've done the following already:

1. Installed all window and hp updates

2. Lowered the 720p video frame rate  0.3 640 x 480

3. Checked the physical lens 

4. Uninstalled the device from device manager and reinstalled it

5. Performed use in a mix of lighting conditions

 

I'm now wondering if this is a hardware issue and i should send the laptop in for inspection.

I attach 3 images. which i hope you are able to view here - they are showing as warning triangles and i dont know why on my browser -  The first 2 grainy  images are screen shots of the quality my webcam produces and the last bright cleaner, clearer image is a screen grab from a youtube review of the omen 17's webcam. 

 

Please advise

cheers for your help

sp

blurry webcam 1-2021.jpgblurry webcam 2 1-2021.jpgreview image of omen 17 webcam .jpg

1 person had the same question
2 REPLIES 2

‎01-08-2021 12:41 PM

HP Recommended

@snazpizaz 

 

Like all cameras, it needs better light for objects.  Please give your face more light, you should get better images.

 

Regards.

BH
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‎01-12-2021 11:06 AM

HP Recommended

No improvement - could someone advise - do i need to download and install all the indicated drivers listed on this page:

https://support.hp.com/gb-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440 

I've been advised to make sure i'm upto date with all my drivers but the ones listed here are not appearing in my auto-update lists.

If the answer is yes - install these drivers - then do i ignore older ones or install them in a specific order ?

 

cheers sp

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