cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
snazpizaz
New member
2 1 0 0
Message 1 of 3
469
Flag Post

Brand new Omen 17 webcam very grainy

HP Recommended
omen 17
Microsoft Windows 10 (64-bit)

My brand new omen 17 webcam is horribly grainy out of the box. My 10 yr old student £300 hp laptop is better quality.

I've done the following already:

1. Installed all window and hp updates

2. Lowered the 720p video frame rate  0.3 640 x 480

3. Checked the physical lens 

4. Uninstalled the device from device manager and reinstalled it

5. Performed use in a mix of lighting conditions

 

I'm now wondering if this is a hardware issue and i should send the laptop in for inspection.

I attach 3 images. which i hope you are able to view here - they are showing as warning triangles and i dont know why on my browser -  The first 2 grainy  images are screen shots of the quality my webcam produces and the last bright cleaner, clearer image is a screen grab from a youtube review of the omen 17's webcam. 

 

Please advise

cheers for your help

sp

blurry webcam 1-2021.jpgblurry webcam 2 1-2021.jpgreview image of omen 17 webcam .jpg

2 REPLIES 2
banhien
Level 19
Level 19
95,892 64,606 12,416 21,384
Message 2 of 3
Flag Post
HP Recommended

@snazpizaz 

 

Like all cameras, it needs better light for objects.  Please give your face more light, you should get better images.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
snazpizaz
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

No improvement - could someone advise - do i need to download and install all the indicated drivers listed on this page:

https://support.hp.com/gb-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440 

I've been advised to make sure i'm upto date with all my drivers but the ones listed here are not appearing in my auto-update lists.

If the answer is yes - install these drivers - then do i ignore older ones or install them in a specific order ?

 

cheers sp

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation