Brand new laptop has been updating for 15 hours now

Donnieboy56 · ‎01-22-2020

I have a brand new HP laptop that I have used for a few hours on the first day it arrived (yesterday). I received an HP message on the screen that several updates were needed. I started the updates last night. It has been over 16 hours now and I still have a black screen w/cursor pointer and that is it. The drive light flashing intermittently so I feel like it is doing something. Is this normal and if not is there anything I can do? Thank you for any help you can provide.

Fanordi · ‎01-22-2020

Hello, if it is the same update installing from 15 hours, no it is not normal.. If you press simultaneously Ctrl + Alt + Suppr key do you have an action?? Or the Windows key?

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Donnieboy56 · ‎01-22-2020

I appreciate your help. Ctrl+Alt+Windows keys had no effect. I am a concerned about shutting down because I don't know what I'll wind up with. I believe these are HP updates, not sure if Win 10 updates were included or not. There was a list that said they were needed for security reasons. I thought overnight would be a good time to do them. I don't know if they are ever going to stop at this point. Ctrl+Shift+Esc does pull up the Task Mgr and it shows Malwarebytes running as well as the Task Mgr.

Once I saw the Task Mgr I decided Win 10 was not the issue. I powered off the laptop and waited a bit, turned it back on and all seems well. Not sure what the issue was but so far so good.

Fanordi · ‎01-22-2020

You can't right clic on Malwarebytes to kill it? And CTRL + ALT + SUPPR, not Windows key?

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Donnieboy56 · ‎01-22-2020

I don't know what a SUPPR key is. I was assuming it was the Windows key. Anyway, once I saw Windows was actually up and running I performed a power off, waited about 5 minutes, powered on, and all seems well. Thank you for your help, Fanordi.

Fanordi · ‎01-22-2020

I am very sorry, the Suppr key is the Del key in a QWERTY keyboard.

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Donnieboy56 · ‎01-22-2020

Good to know. That would have definitely worked since the Ctrl+Shift+Esc keys brought up the Task Mgr as well. Thanks again for your help.