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Donnieboy56
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Brand new laptop has been updating for 15 hours now

Pavillion Gaming Laptop 15DK0067CL
Microsoft Windows 10 (64-bit)

I have a brand new HP laptop that I have used for a few hours on the first day it arrived (yesterday).  I received an HP message on the screen that several updates were needed.  I started the updates last night.  It has been over 16 hours now and I still have a black screen w/cursor pointer and that is it.  The drive light flashing intermittently so I feel like it is doing something.  Is this normal and if not is there anything I can do?  Thank you for any help you can provide.

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Brand new laptop has been updating for 15 hours now

Hello, if it is the same update installing from 15 hours, no it is not normal.. If you press simultaneously Ctrl + Alt + Suppr key do you have an action?? Or the Windows key? 

I am former Expert from French Community, and I am doing my best to help you with your question.
Donnieboy56
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Brand new laptop has been updating for 15 hours now

I appreciate your help.  Ctrl+Alt+Windows keys had no effect.  I am a concerned about shutting down because I don't know what I'll wind up with.  I believe these are HP updates, not sure if Win 10 updates were included or not.  There was a list that said they were needed for security reasons.  I thought overnight would be a good time to do them.  I don't know if they are ever going to stop at this point.  Ctrl+Shift+Esc does pull up the Task Mgr and it shows Malwarebytes running as well as the Task Mgr.

Once I saw the Task Mgr I decided Win 10 was not the issue.  I powered off the laptop and waited a bit, turned it back on and all seems well.  Not sure what the issue was but so far so good.  

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Brand new laptop has been updating for 15 hours now

You can't right clic on Malwarebytes to kill it? And CTRL + ALT + SUPPR, not Windows key?

I am former Expert from French Community, and I am doing my best to help you with your question.
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Donnieboy56
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Brand new laptop has been updating for 15 hours now

I don't know what a SUPPR key is. I was assuming it was the Windows key.  Anyway, once I saw Windows was actually up and running I performed a power off, waited about 5 minutes, powered on, and all seems well.  Thank you for your help, Fanordi.

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Brand new laptop has been updating for 15 hours now

I am very sorry, the Suppr key is the Del key in a QWERTY keyboard. 

I am former Expert from French Community, and I am doing my best to help you with your question.
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Donnieboy56
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Brand new laptop has been updating for 15 hours now

Good to know.  That would have definitely worked since the Ctrl+Shift+Esc keys brought up the Task Mgr as well. Thanks again for your help.

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