01-22-2020 01:59 PM
I have a brand new HP laptop that I have used for a few hours on the first day it arrived (yesterday). I received an HP message on the screen that several updates were needed. I started the updates last night. It has been over 16 hours now and I still have a black screen w/cursor pointer and that is it. The drive light flashing intermittently so I feel like it is doing something. Is this normal and if not is there anything I can do? Thank you for any help you can provide.
01-22-2020 02:03 PM
Hello, if it is the same update installing from 15 hours, no it is not normal.. If you press simultaneously Ctrl + Alt + Suppr key do you have an action?? Or the Windows key?
01-22-2020 02:11 PM - edited 01-22-2020 03:20 PM
I appreciate your help. Ctrl+Alt+Windows keys had no effect. I am a concerned about shutting down because I don't know what I'll wind up with. I believe these are HP updates, not sure if Win 10 updates were included or not. There was a list that said they were needed for security reasons. I thought overnight would be a good time to do them. I don't know if they are ever going to stop at this point. Ctrl+Shift+Esc does pull up the Task Mgr and it shows Malwarebytes running as well as the Task Mgr.
Once I saw the Task Mgr I decided Win 10 was not the issue. I powered off the laptop and waited a bit, turned it back on and all seems well. Not sure what the issue was but so far so good.
01-22-2020 02:41 PM - edited 01-22-2020 02:41 PM
You can't right clic on Malwarebytes to kill it? And CTRL + ALT + SUPPR, not Windows key?
01-22-2020 03:23 PM
I don't know what a SUPPR key is. I was assuming it was the Windows key. Anyway, once I saw Windows was actually up and running I performed a power off, waited about 5 minutes, powered on, and all seems well. Thank you for your help, Fanordi.