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‎01-10-2020 01:38 PM

HP Recommended
Product: Omen 15-dc1056nf

Hello

i’m home few hours after buying brand new omen laptop in order to replace my faulty previous acer and the brand new omen doesn’t start at all....

 

i plugged it to power, clic on start button. Start button become red for 5 sec then switch off then 2 sec red and nothing happen at all !!!

 

any idea would be welcome

1 REPLY 1

‎01-10-2020 02:38 PM

HP Recommended

Hello, your error code can be a problem from your motherboard..:

https://support.hp.com/us-en/document/c01732674


Because it is a new PC, I recommend to you contact HP for see it is possible to exchange your PC. For France it is this phone number: 09 69 32 04 35. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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