• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎01-10-2020 01:38 PM

HP Recommended
Product: Omen 15-dc1056nf

Hello

i’m home few hours after buying brand new omen laptop in order to replace my faulty previous acer and the brand new omen doesn’t start at all....

 

i plugged it to power, clic on start button. Start button become red for 5 sec then switch off then 2 sec red and nothing happen at all !!!

 

any idea would be welcome

1 REPLY 1

‎01-10-2020 02:38 PM

HP Recommended

Hello, your error code can be a problem from your motherboard..:

https://support.hp.com/us-en/document/c01732674


Because it is a new PC, I recommend to you contact HP for see it is possible to exchange your PC. For France it is this phone number: 09 69 32 04 35. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.