Broken Hinge on laptop 5 months left on extended warranty cant get a repair.

[Craig721]

Hi,

I have bought a laptop from Currys pc world (UK) which now has a broken hinge and the bezel is coming unglued from the screen (with light use, poor design).

I have 5 months left of extended warranty HP care pack. When trying to contact HP via the app on laptop and I enter UK as purchase location I am directed to Currys pc world support. However, they are saying I have no warranty with them so they will not repair or replace.

Did I waste my money on the HP extended warranty ?

Can I get it repaired through warranty?

If not will HP refund the money I spent on the warranty?

Thx for any advise how to resolve this situation.

[Kumar0307 · Accepted solution]

@Craig721, Welcome to the HP Support Community!

I shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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