cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Craig721
New member
1 0 0 0
Message 1 of 2
161
Flag Post

Solved!

Broken Hinge on laptop 5 months left on extended warranty cant get a repair.

HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hi,

I have bought a laptop from Currys pc world (UK) which now has a broken hinge and the bezel is coming unglued from the screen (with light use, poor design).

I have 5 months left of extended warranty HP care pack. When trying to contact HP via the app on laptop and I enter UK as purchase location I am directed to Currys pc world support. However, they are saying I have no warranty with them so they will not repair or replace.

Did I waste my money on the HP extended warranty ?

Can I get it repaired through warranty?

If not will HP refund the money I spent on the warranty?

Thx for any advise how to resolve this situation.

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,713 2,053
Message 2 of 2
Flag Post
HP Recommended

@Craig721, Welcome to the HP Support Community!

 

I shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,713 2,053
Message 2 of 2
Flag Post
HP Recommended

@Craig721, Welcome to the HP Support Community!

 

I shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation