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Fa397bio
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Broken Sata ribbon Cable

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Omen by Hp Laptop 15-ce050nz
Microsoft Windows 10 (64-bit)

Hi, so i was using my omen Laptop for about over 2 Years now and I thought it was time now to get a PC. So I got my PC and it was time to transfer the data. My Laptop came with a 128 GB SSD and a 1 TB HDD connected to the Motherboard with a Sata ribbon cable. to transfer the data i took away the 1 TB HDD. So when i was putting it back into the laptop i noticed the Sata Ribbon Cable was unplugged. i plugged the Sata ribbon cable back in including the HDD. But when i was booting the laptop up, it said that my HDD was missing. I turned it off immediately and unplugged the ribbon cable out when i noticed that one of the contacts broke off. So, what shall i do now? Buying a new ribbon cable seems not to be an option as the're is no listing on HP's Website or elsewhere. So i probably need to send it in. Could someone tell my how i send it in? And also i live in Switzerland, so i would need information for Switzerland. 

 

Fa397bio

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Echo_Lake
HP Support Agent
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Message 2 of 2
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@Fa397bio

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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