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HP OMEN 15-dc0012ne

I broke the screen of my laptop it is 144hz refresh rate screen on Contacting HP they said   the part # of the Screen is  L10664-2D1

But a local authorised dealer said the part # of the screen is L24376-001

Can someone tell me which one is the correct part # ??? I want it to look amd feel the same as before after repair 

 

Laptop information is below 

Serial number :   [edited]

Product # : 5ET13EA

Model # HP Omen 15 dc0012ne 

 

 

 

 

Screenshot_20190722-190423_Gmail.jpg

 

3 REPLIES 3
HP Recommended

Hello @int3rnal 

 

According to the Maintenance Manual that the dealer probably looked at, the L24376-001 part number is correct.

http://h10032.www1.hp.com/ctg/Manual/c06219881

 

I would advise you go with that one as its 144Hz and Gsync enabled as your original is.

HP Recommended

will it look and feel the same as before after replacement with this part number ?

can i order this online ?

HP Recommended

HP doesn't sell them. You will have to use that part number and search for one online.

Try Laptopscreens.com, they usually carry most model number replacements.

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