Built-in camera undetected

[Baroudindon]

Hi, the built-in camera of my Victus by HP Gaming Laptop 15-fb0xxx is undetected by the system since a few weeks.

The PC keeps telling me the camera is not connected, which is kind of funny to read, as it is litteraly built-in.

It only appears greyed in the device manager when I tick the "show hidden devices" parameter.

Here is what I already tried :

- Restarting PC

- Running troubleshooter

- Right click in the Device manager, "Update driver" (no update was found)

- Right click in the Device manager, "Scan for hardware changes" (nothing happened)

- Checking if there are any physical button to lock / unlock camera on my device (there is none)

- Finding myself drivers on the HP website. It turns out there are no webcam drivers for my PC there, as shown in this screen:

Any ideas?

Thank you for your help.

Baroudindon

[Nal_NR]

Hi @Baroudindon,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your camera. 

• There are various reasons that a computer displays this error message when opening the Camera app.
• If the error message We can't find your camera. Error code: 0xa00f4244<NoCamerasAreAttached> is displayed when you open the Camera app, use the steps in this document to troubleshoot the issue.

Verify that your computer has a camera installed

• Take a moment to visually inspect the top of your computer monitor. If your computer has a webcam, you should see a small lens in the top center, above the screen. Some models do not come with a webcam and the area where the webcam would normally reside is replaced by a small plastic plug.
• Also, you might go to HP Customer Support to check for a webcam in the product specifications for your computer.
• Note: Often, there are small holes near the top center of your monitor. These holes are for the microphone or other sensors and do not contain a webcam.
• If your computer does not have a built-in webcam, you must use an external USB webcam.
• If your computer has a built-in webcam and you cannot use it, find and use the webcam software that came with your computer.

Check for a webcam in the product specifications for your computer. Go to HP Customer Support and enter your product name. For help finding your product name, go to HP PCs -Computer Does Not Start (Windows 10, 😎 .

Click here for the remaining steps. 

If you have already tried these steps, I recommend you contact phone support if the issue persists.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Baroudindon]

Hi Elohi_NR.

My computer has a built-in camera, and I used it with no problem for almost two years before this problem occured. Even if the computer tries to gaslight me into thinking that it has no camera, I can still clearly see the lens of the camera on top of the screen. It is not gone.

"If your computer has a built-in webcam and you cannot use it, find and use the webcam software that came with your computer."

I tried this, as written above in my post. My computer is a Victus by HP Gaming Laptop 15-fb0xxx. There is no webcam software for that model on the HP Customer Support website.

"Click here for the remaining steps. "

Indeed, I already completed these steps and none is working.

Thank you for trying to help,

Baroudindon

[Nal_NR]

Hi @Baroudindon ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above. 

I appreciate your time and patience. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!