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Hariharan2k05
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Message 1 of 3
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Bulge in right side next to trackpad of hp omen laptop

HP Recommended
Hp omen w250tx
Microsoft Windows 10 (64-bit)

Hi All

There was a sound when I was working in laptop and noticed that there is a slight bulge in right bottom side of Laptop next to track pad. Is this a critical issue. 

I bought this HP Omen laptop w250tx on Jan 2018 and it is working fine still. Is this bulge a sign to bigger problem can i continue working?

 

Thanks

Hari

2 REPLIES 2
Photoray002
Level 15
Level 15
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Message 2 of 3
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HP Recommended

The bulge is a sign that your battery is failing. Yes it needs to be removed as you dont want to risk causing any further damage if the cell leaks.

 

You can find a third party replacement online if you wish. HP does not sell those batteries.

Or you can run the laptop on AC power only. It will not hurt the computer to do so.

 

The battery model is written on the battery.

Battery 6 cell, 95 WH, 4.15 Ah, LI  853294-855

Your manual...  http://h10032.www1.hp.com/ctg/Manual/c05260118

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@Hariharan2k05 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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