CAMERA NOT WORKING

[AnwitNikam]

MY camera is not working, it doesnt even show up in device manager, i hve tried multiple fixes but no result

[A_Gayathri]

Hi @AnwitNikam,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your Victus by HP camera not showing up in the Device Manager, it may indicate a hardware connection issue or a driver issue. Here are some troubleshooting steps to help resolve it:

Check Camera Privacy Settings:

• Go to Settings > Privacy & Security > Camera and make sure the camera access is enabled for apps that need it.

Run the Hardware and Devices Troubleshooter:

• Open Settings > System > Troubleshoot > Other troubleshooters and run the Camera troubleshooter if available.
• You can also run the Hardware and Devices troubleshooter by typing msdt.exe -id DeviceDiagnostic in the Run dialog (Win + R).

Update System and Drivers:

• Go to Settings > Windows Update and check for updates to ensure Windows 11 and all drivers are up to date.
• Check for driver updates specifically in HP Support Assistant if you have it installed, or download the latest drivers from HP’s support website.

Check Hidden Devices in Device Manager:

• Open Device Manager, click on View > Show hidden devices, and check if the camera appears under Imaging devices or Cameras.
• If the camera shows up, right-click and select Update driver or Enable device if it’s disabled.

Reset the Camera App:

• Go to Settings > Apps > Installed apps and search for the Camera app.
• Select Advanced options and choose Repair or Reset.

BIOS Update and Settings Check:

• Check if there’s a BIOS update available on the HP support site, as BIOS updates can sometimes fix hardware detection issues.
• If you're comfortable with BIOS settings, boot into BIOS (usually by pressing F10 during startup) and check for any settings related to the camera or onboard devices.

Perform a Power Reset:

• Turn off the laptop, disconnect it from any power sources, and press and hold the power button for 15 seconds.
• Reconnect the power and turn it on to see if this resolves the issue.

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV) User manual

Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

click here  Camera doesn't work in Windows
 

I hope this helps. 

Take care and have a good day.

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