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09-16-2020 05:27 AM - edited 09-16-2020 08:56 AM
I just got my new Omen 15 laptop and overall I'm very happy. However the CPU seems to be overheating and I'm wondering what normal temps should be for this unit, as I know gaming laptops run hot (the GPU is fine).
When idle/browsing I am at temps of 50-70c, which I think are fine, but when gaming I reach temps of up to 95c. On average it's around 88-90 playing The Witcher 3 and around 92-94 playing Far Cry 5 but as far as I'm aware this should be 70-80. I'm on Performance mode with fans set to "Auto". Setting the thermal control to "Max" reduces temps to 82-86 but this doesn't seem like a solution as "Auto" should have the temps where they should be, and this still seems a little high on max.
I'm getting thermal throttling as well, on at least half of the cores (monitored using HWiNFO) when running even not demanding games such as Counter Strike GO.
I'm wondering, what CPU temps should I be achieving? And, if these are too hot (it seems that way as it's thermal throttling), what are the solutions if any? Google leads me to believe that there are two solutions: undervolting and repasting the CPU, neither of which I have a clue on how to do.
Please note I have successfully followed instructions in previous threads to update the BIOS (F.05), update the drivers with the HP support module, and followed instructions on the HP "overheating" page. I achieved little or no reduction in temps. Please do not provide these as a solution. Thanks!
Solved! Go to Solution.
09-18-2020 03:58 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-21-2020 09:07 AM
Thank you for the response @Echo_Lake. The thing is the laptop is pretty much in a factory state already. It's brand new. I tested the laptop out of the box and experienced overheating right away so I doubt resetting to this state will help. It is a brand new laptop, and now is at factory state + antivirus, games, and updated drivers with the HP support software. That's all. I've done everything by the books. I may try factory resetting it but I'll probably look to that as a last resort if nothing else works as it's already pretty much in it's factory state already.
Do you have perhaps any other solutions that could help?
I've bought a laptop stand that gives plenty of room for the ventilation / fans to work optimally which comes tomorrow and will update here if there is any improvement (or not). I imagine a few degrees improvement but am optimistic that it may be more. We'll see. I'd like to try undervolting the CPU as this has worked for previous users with similar laptops.
09-22-2020 08:13 AM
So, I think I've somewhat solved the problem. I reduced the wattage of the CPU using Throttlestop TPL settings. I changed the PL1 to 35w and the PL2 to 45w. I'm now achieving 70-85c on the CPU in high demanding games where I was achieving 95c before. So I've shaved off 10c+ without loss in performance, which to me is great news. It's worth noting that getting a stand that gives space for the fans to breathe (there's only a gap, no blockage) also reduced about 2-3c off the CPU temps, resulting in the above temps.
I won't check this as the solution just yet, in-case anything else comes along, but for now I've solved the problem. In due course I will accept this as the solution.
09-22-2020 08:21 AM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue.
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.
I am an HP Employee
09-22-2020 08:21 AM
well for me it REALLY helped to disable turbo boost on the CPU
it shaved off 20-25 degrees from my CPU and i didn't noticed any performance issues ( at least not in the games that I play)
google it , there are a lot of ways to disable turbo boost
hope it'll help!
09-23-2020 08:38 AM
@Moi6795 Thanks for the tip, really helped me too it reduced temps by a further 10-15c. I'm now at 67-68c running even the most demanding games with unnoticeable reduction in performance.
I will accept the following as the solution: Using Throttlestop to a) reduce the wattage (the top 2 values in the TPL settings) to 35 for PL1 and 45 for PL2; b) disabling Turbo Boost by simply checking "Disable Turbo" in Throttlestop; c) finally, getting a laptop stand with gaps / vents that allow air intake beneath the laptop.
With these 3 fixes I have gone (in Far Cry 5 on max settings) from 95c, to 67c. That's a reduction of 28c which is incredible. I had similar results in other games.
It's worth noting that undervolting is not possible with the latest intel / bios updates, so reducing wattage etc. as above is the only way with an updated laptop.