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‎09-03-2018 04:21 AM

HP Recommended
Product: 15-dc0011no
Operating System: Microsoft Windows 10 (64-bit)
Hey!

I just bought a brand new gaming laptop
OMEN by HP - 15-dc0011no

OMEN by HP 15.6 "144Hz Full HD Matt
G-SYNC, GeForce GTX1060 6GB, Core i7-8750H Quad Core, 16GB RAM, 512GB PCIe SSD, W10H

I am having issues after only 5 min of gaming, my CPU goes to 90+ degrees.

When I play games the CPU goes very up. After only 5 min of playing CSGO with high settings, the CPU goes up to 90+ degrees. When just in windows it runs around 50C+

Any suggestions? Is it normal for this laptop class to run CPU so hot?

operating System Windows 10 Home 64-bit Edition
CPU Intel Core i7 8th gen. 8750H / 2.2 GHz
Max. turbo speed 4.1 GHz
Number of cores: With 6 cores
NVIDIA GeForce GTX 1060 graphics processor
Video memory 6 GB GDDR5 SDRAM
NVIDIA G-SYNC

https://prnt.sc/kpdk21
This is just after I finished playing CSGO for 30 min
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2018 01:49 PM

HP Recommended

@Mouzo

Thanks for the reply,

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

View solution in original post

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4 REPLIES 4

‎09-03-2018 04:23 AM

HP Recommended
Is it normal for this laptop class to run CPU so hot?
Was this reply helpful? Yes No

‎09-04-2018 03:48 PM

HP Recommended

@Mouzo

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Appreciate all your time and efforts!

 

I suggest updating the BIOS, click on this link: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/23142... and update the BIOS.

 

If the issue persists, Click on this link: https://support.hp.com/in-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/23142924/document... and follow the troubleshooting steps from Step 2. 

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎09-04-2018 04:27 PM

HP Recommended

Hey Mr. Raj! 

Sir I did what you said. I updated my BIOS and the laptop restarted after it the CPU was very high. And I did from step 2 but nothing changed. 

lol.PNG

 

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‎09-05-2018 01:49 PM

HP Recommended

@Mouzo

Thanks for the reply,

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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