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- CPU overheating when loading games and when playing cut-scen...

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01-03-2020 09:32 AM
Hey, I have an Omen 15-dh0003la, when loading some games and when cut scenes are played in some games my cpu temp gets very high 97-99 C. Any suggestions or solution?
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01-06-2020 10:51 AM
@MrvSkl
Thank you for posting on the HP Support Community.
This issue usually occurs while performing stressful tasks such as playing games or playing Hi-def videos. It's absolutely normal and it's not an issue or problem with your computer.
You can test your computer's CPU temperature if you suspect that it's overheating.
- Check for the Air Vent and Air Flow.
- Clean Your Computer. Move Your Computer.
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-06-2020 10:51 AM
@MrvSkl
Thank you for posting on the HP Support Community.
This issue usually occurs while performing stressful tasks such as playing games or playing Hi-def videos. It's absolutely normal and it's not an issue or problem with your computer.
You can test your computer's CPU temperature if you suspect that it's overheating.
- Check for the Air Vent and Air Flow.
- Clean Your Computer. Move Your Computer.
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee