11-26-2018 04:16 PM - last edited on 11-26-2018 04:26 PM by Cheron-Z
Hi, I am having the same problem, I have an Omen 17T Laptop with some of the following specs: Intel® Core™ i7-8750H (2.2 GHz, up to 4.1 GHz, 9 MB cache, 6 cores) + NVIDIA® GeForce® GTX 1070 (8 GB GDDR5 dedicated), 32 GB DDR4-2666 SDRAM (2x16GB). This pc is brand new, (one week old), it is on a glass desk with no pads, etc and in an open area, I have made no changes to the hardware or settings. Last night I was playing a game and the temp got to 204 Farenheit. The fans were running at full speed and I had to quit the game to cool down. Also the"cool sense" program is running as well. Can you help??
11-27-2018 02:16 PM
Good Day. A warm welcome to the HP community.
I have a few steps to resolve this issue:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
Let me know. :)
I am an HP Employee