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‎08-24-2020 11:09 AM

HP Recommended
Product: Hp pavilion 15 ec-0101ax
Operating System: Microsoft Windows 10 (64-bit)

I have a gaming laptop it is hp pavilion 15 ec-0101ax

It is supposed to be a very good laptop with amd Ryzen 5 and nvidia GTX 1650 and 8 gb ram. But when play fortnite the laptop has a lot of fram drops and it completely freezes. I think this might be due to low ram storage so for my question " can I use any 8 gb ram stick and add it to the empty slot or are there any compatibility issues ??"

8 REPLIES 8

‎08-24-2020 05:04 PM

HP Recommended

@uNcLePsYcO 

 

Its specs

 

         https://support.hp.com/au-en/document/c06619143

 

1. RAM: it has 8 GB DDR4-2400 SDRAM (1 x 8 GB) now and supports 32GB (2 x 16GB). You can upgrade to   

   (a) 16GB: add same 8GB to slot 2 or using the following compatible RAM:

                   https://www.crucial.com/memory/ddr4/ct8g4sfs824a/ct16164507

   (b) 32GB: install 16GB each to both slots using the following compatible RAM:

                   https://www.crucial.com/memory/ddr4/ct2k16g4sfd8266/ct16164502

                  (RAM will run @ 2400MHz)

 

Regards.

 

 

BH
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‎08-24-2020 10:13 PM

HP Recommended

It isnt due to the RAM incapabilities or insufficiency. It is because you might have updated your bios recently to F.08. Please check. If it is so then it is faulty and have been causing issues to a lot of people. Just check other forums

 

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‎08-24-2020 10:18 PM

HP Recommended

How do I check my bios pls help and also how do I rectify it 

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‎08-24-2020 10:27 PM

HP Recommended

Press win + R, type in "msinfo32".

If it is F.08 that should be the issue else you should take it to the service centre ( the former is more likely to be the case imo ).

You cannot rectify anything. We all are going through the issue and waiting for a fix or a new bios update. 

HP has let everyone down this time.

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‎08-24-2020 11:23 PM

HP Recommended

Thanks it is F.08 , still if I want to upgrade my ram can I add any stick or is there any compatibility issues i need to check for ( do they have to be the same company??)

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‎08-25-2020 12:26 AM

HP Recommended

Has to be of the same brand/manufacturer to avoid any hiccups in the future. Since your model is the same as mine we have a Samsung 2666 mhz 8 GB stick, so search for the same online or go buy one offline.

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‎08-25-2020 12:27 AM

HP Recommended

Alright thanks

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‎08-25-2020 08:48 PM - edited ‎08-25-2020 08:49 PM

HP Recommended

.@banhien

Thanks so i can buy one crucial ram and let the other one stay the same ???

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